Contact information
Contact Us
Effective Date: June 3, 2026
Last Updated: June 3, 2026
At MKPULSE, we're committed to providing responsive and professional customer support. Whether you have questions about products, orders, shipping, warranties, wholesale opportunities, or general inquiries, our team is here to help.
Get in Touch
MKPULSE
A Brand of MKPrime LLC
Location: Virginia, United States
Website: MKPULSE Official Website
Customer Support Email: info@themkpulse.com
Business Hours
Monday – Friday
9:00 AM – 5:00 PM Eastern Time (ET)
Saturday & Sunday
Closed
U.S. Federal Holidays
Closed
Customer Support
For assistance with:
- Product Questions
- Order Status
- Shipping & Delivery
- Returns & Refunds
- Warranty Claims
- Technical Support
- General Inquiries
Please contact:
We aim to respond to all inquiries within 1–2 business days.
Wholesale & Dealer Inquiries
Interested in carrying MKPULSE products or becoming an authorized reseller?
Please email:
Subject Line: Wholesale Inquiry
Please include:
- Company Name
- Website
- Business Location
- Contact Information
- Type of Business
- Estimated Purchase Volume
Warranty Support
For warranty claims, please provide:
- Full Name
- Order Number or Proof of Purchase
- Product Model
- Description of the Issue
- Photos or Videos (if applicable)
Subject Line: Warranty Claim
Order Support
For faster assistance regarding an existing order, please include:
- Full Name
- Order Number
- Email Address Used for Purchase
- Details of Your Request
Subject Line: Order Support
Contact Form
You can also reach us through our website contact form.
Required Fields
- Full Name
- Email Address
- Subject
- Message
Subject Options
- Product Question
- Order Issue
- Warranty Claim
- Wholesale Inquiry
- Press & Media
- Technical Support
- General Inquiry
Social Media
Follow MKPULSE for product updates, launch announcements, and company news.
@mkpulseofficial
Official MKPULSE Facebook Page
TikTok
Coming Soon
YouTube
Coming Soon
Response Times
| Inquiry Type | Estimated Response Time |
|---|---|
| General Questions | 1–2 Business Days |
| Order Support | 1 Business Day |
| Warranty Claims | 1–3 Business Days |
| Wholesale Requests | 2–5 Business Days |
| Technical Support | 1–3 Business Days |
Mailing Address
MKPrime LLC
Virginia, United States
For security and operational reasons, our public website does not display a physical mailing address. If a return, warranty inspection, or business correspondence requires a mailing address, it will be provided by our support team when applicable.
Need Help?
Our goal is to provide clear communication, reliable support, and timely resolutions for every customer.
📧 Email: info@themkpulse.com
🌐 Website: themkpulse.com
MKPULSE — Powerful Sound. Clear Specs. Built for Real Use.